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Returns

Returns

Please email orders@roxvolleyball.com with your order number, item(s) you'd like to return & the reason.  If it's a defective item please take a picture of the defect & include in the email. Return requests may take 24-48 hours. Merchandise returned WITHOUT authorization will be refused and no credit will be issued.  

Terms & Conditions: You must report shortages with (7) Business Days of receiving product. No adjustments after that time. All swimsuit bottoms are NON-RETURNABLE FOR HYGIENE REASONS. All Sales are FINAL on CLOSEOUT ITEMS. NO RETURNS! This RA is only valid for 30 days. Write the RA# on the OUTSIDE of your package, not on the original package. Return must be in original condition, unused, unwashed and with original tags and packaging. Any item altered or with odors (perfume, smoke, etc) is not returnable. Rox Volleyball will determine if items are in re-sellable condition. ALL SALES ARE FINAL ON CLOSEOUT ITEMS.

Returns after 30 days will receive a 10% restock fee, 60 days: 20%, 90 days: 30%, no returns after 120 days. Any shipping charges for returns & reorders are at customers’ expense unless items are defective or miss-shipped. Make sure to keep your tracking # so you will know when your return has reached our warehouse.

Refunds (if applicable):  Once your return is received and inspected, we will send you an email to notify you that we have received your return & advise if it's been approved or rejected.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable): If you haven’t received your refund, please contact your credit card company first.  It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@roxvolleyball.com.

Gifts:  If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a gift certificate code will be e-mailed to you.  If the item wasn’t marked as a gift when purchased, or the purchaser had the order shipped to themselves to give to you later, we will send a refund to the purchaser and they will know about your return.

Shipping:  To return your product, you should mail your product to: 2B Sunshine Blvd. Ormond Beach, Florida 32174 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

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